My third and newest Fitbit Zip has arrived! I bought my first Zip about a year ago and shortly thereafter lost it in the airport on my way to San Francisco. Sadness. Fitbit was kind enough to replace it with a new Zip, which just recently died on me. Sadness again. Over the past year, … Continue reading Putting Some Steps Back in My Zip
So this just happened yesterday. I have to give credit where it's due - it would have taken me much longer to earn this without my treaddesk.
Today, I was the grateful recipient of truly outstanding customer service, courtesy of Fitbit, and want to give a special shout-out to Carly there. So, what made this experience so great? For starters, the response time on my help requests was phenomenal. I had purchased an Aria wifi scale and couldn't get it to connect … Continue reading Fitbit.com: Customer Support Done Right