Getting Help from Amazon by Phone

I’ve had quite a few friends and family wonder how to get an Amazon customer service rep on the phone, so instead of going through the instructions one-by-one, I thought I would publish them here and link people as needed. If this helps you as well, all the better! Cheers!

STEP 1: Navigate to “Help” from the footer:

amazon help

STEP 2: Click on Help in Step 1 to get to this screen. Scroll down and click “Need more help?”. That will expand the menu to the right, where you can then click on “Contact Us”. At that point, you’ll be prompted for your login information.

amazon more help2

STEP 3: Enter your login credentials if prompted. You should now see the following options:

amazon contact us

Choose the option that best fits what you need help with. Depending on what you choose, you’ll then be presented with a list of your recent orders, your devices connected to your Amazon account, and so on. Select the order, device, or service that you need help with and then choose what best describes your issue from the dropdown options in Section 2:

amazon issue

STEP 4: Once you make a selection, you can then choose how you would like to contact Amazon:

amazon contact options.png

If you choose “Phone”, you’ll then need to enter your phone number. When they say they will call you right away, they do! You’ll likely be on a brief hold, but at that point, you’ll be able to speak to a customer service rep.

Hope that helps!


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